Magic words to transform your business
You could wave of the enchanted wall imagine, while expressing knew magic words to transform your business coal into diamonds. You do not need the wall, and you probably beatiful the magic words. The bottleneck like everything in life is what do you not know what matters, it’s what you do with what you know.
Too many business owners are looking for complicated solutions and overlook the simple secrets of business success. Why do so many uneducated enterpreneurs excelled in business? Because they only understood and applied simple things simple things passionately. Richard Branson is an excellent example.
One of the goals of marketing is developing to build strong relationships with your customers and prospects. They build (or destroy) relations with what you do and say. Let the language of good relations. It costs nothing but your attention to the words you and your team to use with customers and prospects and each other.
The there most important relationship improvesleep sets
Please, thank you, and you are welcome. These words seem to be missing in action.
Have you noticed that so many business owners and managers do not pay attention to the words of his staff knew their used? Powerful leaders have promoted revolutions withtheir choice of words. You can with magicwords synthesis. Warm relationship form
How would you feel if the next customer in the following examples?
Mohon! Please The bank teller said, ‘’Go give your card and PIN.’’ It sounded like a command not request. The word ‘’please’’, which is unfortunately missing. They dutifully Met
There is a subte difference between the wording of the command and a request. But there is a world of difference on the receiver side. Ignites a grudge, while the other conveys respect.
Terima kasih! Thank you You have completed your purchase and pay your bill. The seller does not say ‘’thank you’’. They wait for your change and without you having to think ‘’thank you’’ to respond after the seller gives you your change. If you thought you’d find that you just thank someone for giving you back your own money but the seller never thanked for buying them for them your money. Who should thank whom?
‘m Really grateful for the business that you receive from your customers? Show it. Thank you and mean it.
Anda Diundang Dengan Hormat! You are cordially invited
You thank someone. What do you expect to hear? Probably ‘’you’re welcome.’’ What do you hear? ‘’No problem.’’
What is the difference? The first is a positive, cheerful and encouraging comments. The second is negative, diminutive and repellent. Imagine the difference between a doormat, the ‘’welcome’’ and one that says, says. ‘’no problem.’’
The above examples are from the retail or the lessons. All forms of business the principles of building relationships necessary synthesis magicwords any time. These words express today are made stronger by the apparent dryness of their fiduciary use.
If you build a stronger and more profitable relationships with your customers SO thesis based on there simple principles.
Please – Thank you – You are welcome.
Do that, and you are going to be excepional!
Are you ready for more magic words?
Selamat Datang ! Welcome Welcome to may shop. Welcome to my office. Welcome to my community. Welcome to my favorite restourant. Greet customers as guests. Guests are people you like to host. Set the magic as you treat your customers like guests rather than invaders. Seed has mindset for your team by a welcome mat in front of your door or hang a welcome sign on the wall. A host guest relationship is much stronger than a buyer seller relationship.
You could congratulate your people success, reaching milestones and a new challenge. You could offer congratulations on the birth of a child, a personal achievement or a family event. You have the opportunity to congratulate your customers when they have a new store, open a new product or an award.
How do you feel about the synthesis of learning events? Often talk with them and listen. Engage in conversations have to show. The interest in your customers what a great way to build relationships. To search for your clients in the news. Check revision of the media and journals you. Their website for announcements and write the name of your best customers on google alerts
Selamat ulang tahun ! Happy birthday
Do you recognized on your birthday? Most people want to feel special on her birthday. This important date may have to be stored in your database with a memory trigger birthday of your customers on their day off. Facebook asks you when your birthday is that you open your account. I know thatthey can make it easy to wish a happy birthday, people (almost automatically), but I’m still happy to get birthday wishes on my Facebook page.
Saya mohon maaf ! I’m sorry
Do not get defensive on this one. You just need to say ‘’I’m sorry’’ when you make a mistake. And you just want to make mistakes when you are imperfect just like the rest of us. If you want to b perfect or infalible faith itself, you can eliminate thesis humble words from your vocabulary. Of course, believe or claim to be perfect, is a big mistake that makes the case for imperfection.
If you make a mistake, apologize quickly offer to your customers. The longer, the more damage you do for excuses to the relationship. If something goes wrong and you do not apologize, the implication is what your customer is in default. Good relationship are not commented to assign blame. They paved on to take resaponsibility. Suppose you have to take responsibility. Regret demons trates.
Often “sorry” is all that is needed. The people are incridibly forgiving, when you say “I’m sorry”. If a serious financial and emotional coscts to your customers than willing compensate_for_errors accordingly. What you are really doing is investing in this relationship and the positive word-of-mouth payback.
Build stronger relationships with your customers about the magic word did bring trust, respect and warmth. Samples your language and start casting spells.
